Casumo Customer Service


    £300 + 30 Wager-Free Spins

    New Customer Offer, T&C Apply. 18+
    Opt-in required. 30 free spins on Book of Dead game upon registration with NO wagering requirements or deposit required for spins AND 100% deposit bonus up to £300: Min deposit £10 and 30x wagering requirements apply on bonus (game weighting applies). Max bet applies.


As soon as you get your first glimpse of Casumo you will see that it is different from most other online casinos. While it has all the same components as most online casinos it also has a unique approach to the player experience. When you join the casino you can start participating in its Reel Races.

These are unique mini tournaments that start every 30 minutes all day and night long. The goal is to play slot machines for that half hour and win as many times as possible. At the end of each half hour tournament, the players that won the highest number of times are entered into a drawing for cash and other prizes.

Casino:Casumo Casino

Casumo Bonus

It pays to join Casumo and deposit real money into your account. When you do, you get a cash bonus that equals 100% of your deposit amount. To keep you coming back for more, you can also get cash bonuses for the upcoming deposits you make. By then most players are hooked on Casumo and are more than happy to keep coming back to it.

Casumo Casino on Mobile

Due to the overwhelming popularity of Casumo you aren’t limited to accessing it on a desktop computer. Its mobile version can be accessed on most smartphones and tablets, so your entertainment goes wherever you go.

Casumo Services Limited is a company incorporated under the Laws of Malta with company registration no. C55663, and having its registered address at ‘The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta'. Casumo Services Limited is licensed and regulated in the United Kingdom. Customer Support In general, the customer support at Casumo is decent. The operator recommends that you use the live chat option, as this is where you are likely to get the best customer experience. This is available to players 24 hours a day, 7 days a week, and is operated by attendants who are quick, professional and knowledgeable. Service is crap Service is crap Games none playable (das t play nothing) There just working deposit payment excellent 500 quid in 4 weeks seen 2 bonuses with incredible win. I have been customer of Casumo for 18 months and played regularly on the 2nd December i won on the slots £1200 which at the time i was over the moon.

Casumo Casino Games

You can always find a list of the most popular games at Casumo or you can browse the selection of slot machines, jackpot and table games. The live table games make your gambling experience so interactive you may feel like you’ve been transported to a land based casino. In order to play any of the casino’s games you have to be logged into your account. Since you do have the option of registering an account with Casumo and not depositing money, you’ve got nothing to lose when it comes to trying their games.

Casumo Customer Service

Casumo customer service is accessible 24 hours a day so you can always get help when you need it. You can either send them an email or initiate a chat with a customer service representative on the casino’s website. The long list of frequently asked questions (also available on the website) answer the general inquiries players make the most.

Casumo Casino Payment Solutions

While some online casinos offer so many payment options it can make you dizzy, Casumo only offers you a few easy choices. You can use a Visa or MasterCard, as well as Paysafe, Neteller and Skrill. You also have the option of having money transferred from your bank account to your casino account. When it comes to depositing money into your account all you have to do is choose your preferred method and enter the appropriate information.

Casumo Summary

Casumo Customer Service

If you are under the impression that online casinos are a-dime-a-dozen, you are right. But Casumo online casino does stand out from all others thanks to its Reel races. This extra element is sure to keep your returning to the casino as you continue to play games in your quest to climb to the top levels. You can even earn trophies along the way based on things such as how many times you have won a game at the casino and how many spins you have completed collectively.

Latest Casumo News

In the vast internet collection of the best New Brunswick casinos, there is one place that distinguishes among other places, and that is Casumo casino Canada. This is a Scandinavian casino that is launched in 2012. and it has been skyrocketing since, due to the exceptional game list, an extensive list of promotional offers, and the perfect blend of a few recognized gaming software that joined forces and gave players the fantastic gambling experience. It is available in the majority of countries, and Canada, the UK, Germany, and the USA are not the exceptions. The popularity of this casino has risen from the moment they had implemented belts, which are representing your level at this place, and the better level of belt you have, the higher are chances that you will score the big prize. There are also trophies that are awarded upon the completion of a certain task, but also valuables like free spins or deposit bonuses that you can use anytime you want.

The latest feature is the challenge, which is basically a mission that requires you to fulfill a certain task in order to collect the challenge in your account. You compete with other players in a certain mission, and you can opt for this challenge any time you want. These are basically bonus features and promotional tips that you receive, and you can use them afterward. Also, casino online Casumo offered great marketing, as they made a mascot-twerking commercial after signing a sponsorship with sports arena Wembley.

Deposit BonusC$500 + 120 FS
Minimum DepositC$10
Bonus WagerUp to x30
Bonus Type100% match bonus up to C$300
Mobile VersionAndroid, iPhone, Tablet
Casumo Customer Service

Bonus features and Casumo casino promotions

The casino is very generous when it comes to bonus features and promotions. The very first thing is, of course, a Casumo deposit bonus. Upon your first deposit, you are eligible to receive 200% match up, in case you deposit 50 EUR, and you will get 200 free spins that you can use in the next 9 days, where you can use 20 spins per day. Upon the second deposit, you get 50$ of deposit match up, while for the third and fourth deposit you receive 50% and 25% of deposit bonus. One advice we would like to give you is that you deposit money in parts if you decide to deposit more than 50 EUR at once; so if you want to deposit 300 EUR, break it in few parts so you could receive all the matchups for each deposit.

Besides these free spins and matchups, there are a lot of in-game bonuses, which reflect the creativity and innovation of the developing team. As you have a campaign-like storyline in your account, you will complete various challenges on a daily basis and fill up the bar in order to get to the next planet/level. The best thing about this is that everything is placed clearly and neatly, and incorporated into the dashboard of your profile. Therefore, you have a clear picture of your progress, leveling up and the available bonus promotions and offers. You have full access to these, and you can decide whether you and when you want to join the tournament or chase the prize.

What is with the Casumo casino software and graphics?

The visual part is excellent, as you can see clearly all best Casumo games, which are sorted carefully in the appropriate categories like slots, poker, roulette, live casino, and blackjack. For the first time, you have a sandbox-like casino where you, besides your gambling activities, you can earn trophies and rewards that would eventually take you to the next level. Also, there is no need to download anything – just log in and play directly from your browser. The original software is by Microgaming, but the companies like NetEnt and IGT decided to step in and update the game list with the latest titles that offer monstrous prizes and awards. The players don’t have to worry about the data integrity, as a 128-bit SSL encryption system ensures the confidentiality of data, as well as prevention against theft and fraud.

How many games are there?

You can find plenty of games and when we say that, we think of more than 800 games that are ready to be played. Considering everything, this casino is a real adventure where you can choose from classic slots like Thunderstruck 2 and Mega Moolah progressive jackpot game to single deck blackjack and video poker. As there are five main categories (slots, roulette, blackjack, table games, and video poker), you will have a tough time deciding which one to choose. We recommend Starburst and Jurassic World from best Casumo slots, French roulette, Live Blackjack, Punto Banco, and Joker Wild as the best representatives of each category. There 788 slot variations, 15 different roulettes, 19 types of blackjack, 24 table games, and 9 versions of video poker.

The mobile optimization holds another reason why this amazing Casumo casino online is the home of many players who like to spend a lot of money. As not all people have access to PC, the house decided to offer players a great set of games, although not all the games from this casino are available for mobile gambling due to lack of optimization. Still, the list is updated constantly and it is a matter of time when all the games will be available. Everything runs smoothly, without glitches, as the software uses HTML5 which is a standard programming language today.

All the experienced players will absolutely love the place as they have a chance to enjoy live games, with the real dealer. NetEnt and Evolution gaming did a great job and created 9 different settings for live games. There you can choose many versions of roulette, poker or blackjack, with the real people who you can communicate to. Also, the live games are available to mobile users, and all the awards are present as they are present in web-based games.

How to deposit your money and get your money from this casino?

First of fall, be aware that you must confirm your identity before making a deposit, or withdrawal – partly because the casino has strict rules about the age of players and partly because they want to minimize potential thefts and frauds. No player under 21 will be able to verify its account. When it comes to payment methods, there are a few of them. However, only e-wallets do not charge any fee upon deposit or withdrawal. The available methods are:

Iceland bingo free spins. – VISA/Master cards (subjected to 2.5% of the fee; instant deposit)

– Skrill (no fee; instant deposit)

– Neteller (no fee; instant deposit)

Customer Service Chat

– Paysafe (no fee; instant deposit)

– Bank wire (no fee, 3 business days).

The process of the deposit is straightforward: register at the casino’s site, and confirm your identity. Then, connect your card/e-wallet with the casino’s account and enter the amount you want to deposit. Confirm and click okay, and money will be transferred instantly. Don’t forget to confirm your identity before depositing, as you will not have clear information on why you could not deposit funds, but rather a simple error screen that says that you need to try again.

When it comes to Casumo casino withdrawal, the minimum amount is 10 EUR. The processing time for all withdrawals, due to strict security measures, is up to 72 hours. Now, we have to explain a case that you might encounter. Once you submit your withdrawal, it is possible that you will see the funds on your e-wallet, a bank account, or a card. However, you will not be able to access the funds. This is due to a security check that is performed by the department for withdrawals.

You could see your money on the account, but until the department confirms the withdrawal (which can take up to 3 business days), you will not be able to use it. However, the majority of withdrawals are completed in less than 48 hours. Still, do not hesitate to contact the outstanding support if you are encountering problems.

Can customer service solve your problem efficiently?

The customer service is the mirror of the casino, as no good casino can perform well without proper customer service. Casumo online casino distinguishes itself and the customer’s support, simply by many positive comments that we had a chance to see on the Internet. Casino’s support is available 24/7 for its customers. As we don’t write our review only be mere hearsay, we had to test the support to see for ourselves. We contacted them through live support, but you can do it also by email since a dedicated phone line does not exist, which is the only setback that we have regarding the support.

We had a problem with confirming our identity due to poor image quality (don’t ask why we all have these situations). The operator could not confirm our identity, so we had to contact them through live chat. The agent was free right away and explained to us that we need to re-upload the image of the front side of our ID, as the flash blurred some numbers. We took a new picture, uploaded it, and were able to make a deposit to start an adventure. It would have been easier if there had been a simple line to call them, but they explained that they insist and put special stress on the use of their reliable customer service.

It is a high-quality legit casino with endless hours of fun

The casino, though a bit new on the scene, is one of the most reliable casinos that you will find anywhere. The extensive game list, good promotions, and bonuses, alongside with the decent number of payment methods, render this house as one of the best online gambling houses to make a deposit in. As it is still a new gambling place, we can expect the growth of this place every day, as they constantly work on the updates and new features. With more than 850 titles to choose from, you can be sure that you will embark on a great adventure.

Utilizing the latest technologies, you can enjoy fantastic visuals and sound effects, live gambling, Casumo mobile casino games while you are on the move, and good RTP ratio that is backed up with random and fair gaming. The only two things that we did not like about this place were lack of phone line in order to reach Casumo customer support, as well as lack of arcade games. However, this is only a personal view, and cannot affect the overall experience in this place. In our opinion, we give this casino 9 stars out of ten. Enjoy in Casumo casino mobile!


🍁 What kind of payments does Casumo accept?

Visa, Instadebit, WireTransfer, PaySafeCard, Skrill, MuchBetter, Mobile Billing, and Mastercard are all accepted as banking methods at Casumo Casino.

🍁 What is the Minimum Deposit at Casumo Casino?

🍁 What is the Welcome Bonus at Casumo?

The initial minimum £10 attracts a 100% deposit bonus up to £300 and 30 wager-free spins.

Casumo Customer Service Jobs

🍁 Is Casumo legal in Canada?

Yes, Casumo Casino is allowed in Canada for players over the age of 18. It is licensed and regulated.
Last update: 2020.09.02